Shipping policy

 

SHIPPING POLICY

PLEASE READ BEFORE ORDERING

Locs Not Dreadz loc extensions are HANDMADE TO ORDER, prepared specifically for each customer. Your order does not ship immediately after purchase.

STEP 1 — HANDMADE PROCESSING TIME

Your loc extensions must first be handmade and prepared for your order. Please allow approximately 10–14 business days for production/processing BEFORE your order ships.

STEP 2 — SHIPPING TIME
After your loc extensions have been completed, your order is packaged and shipped.

The estimated 3–5 business day shipping time begins ONLY AFTER your order has been handmade, completed, and given to the shipping carrier.

The 3–5 business days does NOT include the 10–14 business day handmade production time.

For example:
10–14 business days to make your locs + approximately 3–5 business days in transit after shipment.

Customers will receive tracking information once the completed order has actually shipped.

 

PROCESSING TIME

Please allow approximately 10–14 business days for handmade or made-to-order loc extensions to be prepared before shipment. Processing times may vary during high-volume periods, holidays, promotions, or due to product availability.

Processing time is separate from shipping transit time.

SHIPPING TIME

Once your order has completed processing and has been shipped, estimated transit time is approximately 3–5 business days, depending on the carrier and destination.

Shipping estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside of Locs Not Dreadz’s control.

ORDER TRACKING

Tracking information will be provided when your order ships. Please allow time for the carrier to update tracking information after the label has been created.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Locs Not Dreadz is not responsible for delays, misdelivery, or loss caused by incorrect or incomplete address information provided by the customer.

If you notice an address error after placing your order, contact us as soon as possible at orders@locsnotdreadz.com. Address changes cannot be guaranteed once an order has entered processing or shipped.

LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been accepted by the shipping carrier, delivery is handled by that carrier. If tracking shows a package as delivered but you cannot locate it, please contact the carrier and notify Locs Not Dreadz promptly so we can assist where possible.

Locs Not Dreadz is not responsible for packages stolen after confirmed delivery.

MULTIPLE ITEMS

Orders containing multiple products may be shipped together once all items are ready. In some circumstances, items may arrive in separate shipments.

INTERNATIONAL SHIPPING

If international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Questions regarding shipping may be sent to orders@locsnotdreadz.com.